Public sector work is becoming more complex and challenging. We see increased disillusionment with democracy and distrust of public institutions. Governments are facing wicked challenges—climate change, terrorism, a global refugee crisis—often with tightening budgets.
In this environment, we need new approaches to public services, policies and institutions. We need methods that work with limited resources and invite citizens to be part of solutions. Design thinking is one method that offers a way to make sense of complex public sector challenges.